Frequently Asked Questions
What is your Best Rates Guarantee policy?
Do prices on your site include GST?
How can I pay for my travel?
How do I contact Freestyle Collection?
How private are my personal details?
How will I receive my documents?
Is GST payable on any international travel?
Is my information secure?
Is there a credit card fee to use Freestyle Collection?
What browser version is recommended to best view this site?
When will my credit card be debited?
What is your Best Rates Guarantee policy?
Please click here to visit our information page to find out more.
- Where the domestic air travel is on the same ticket as international air travel.
- Where the domestic air travel is on a separate ticket to the international air travel and the domestic travel is cross-referenced to the initial travel and the domestic ticket is issued any time up until the commencement of the international travel.
- If you purchase the international air travel from a sales office (airline or travel agent) outside Australia.
Do prices on your site include GST?
Yes, all prices quoted on our website are inclusive of GST, where applicable. The Australian GST applies to the purchase of both goods & services. The rate of tax, where applicable, is 10%.
GST only applies to domestic travel (including car hire, domestic flights, transport, entertainment & tours) in Australia however there are a few circumstances where domestic air travel is not subject to 10% GST:
How can I pay for my travel?
The easiest way to pay for your travel arrangements is by credit card. A Credit card service fee applies to all payments made by credit card.
Freestyle Collection also accepts other payment options such as cash or cheque.
How do I contact Freestyle Collection?
You can call from anywhere around Australia to speak to our helpful and dedicated Freestyle Collection Consultants on 1300 365 627, Monday to Friday, between 9:00am and 6:00pm, Eastern Standard Time.
Alternatively, you can fax your request or query to (02) 9555 1703.
How private are my personal details?
The “Change Details” form featured on the site is used for the collection of your information:
All information will be collected and stored by Freestyle Collection. The information will be used to send travel orders and documents to you and to get in contact with you about your travel arrangements when necessary.
Except as required by law, Freestyle Collection will not give out personal user data to third parties. However, Freestyle Collection reserves the right to contact members of our database for verification purposes and to provide information deemed to be relevant to Members from time to time. We follow rigorous security protocols to safeguard any personal information you share with us.
How will I receive my documents?
All necessary documentation will normally be mailed to you at the address you specify. Alternatively, if you prefer, your documents can be despatched by courier, for an additional cost. If you have purchased an e-ticket, you do not need a paper ticket. Simply present identification such as your driver's licence at the airport to receive your boarding pass.
Is GST payable on any international travel?
GST is only payable on international travel arrangements that have incurred an amendment fee. The first amendment is complimentary, and subsequent amendments that result in a decrease in the value of the booking, will incur a fee of $33 per time. (inclusive of GST)
Is my information secure?
All the data you provide to Freestyle Collection on forms is protected to ensure both the privacy and authenticity of your data as it travels across the Internet. Freestyle Collection uses SSL (Secure Sockets Layer) encryption technology to securely transmit your personal information, over the Internet. By using this technology, it is our intention to protect your personal information, however we cannot guarantee SSL encryption technology provides 100% security. Therefore, please be aware that information you submit is at your own risk.
Is there a credit card fee to use Freestyle Collection?
A 1.7% Credit Card Service fee applies to all payments made by credit card for Freestyle Collection bookings. The Credit Card Service Fee is not applicable to payments made by cheque or direct deposit.
What browser version is recommended to best view this site?
This site is best viewed with Internet Explorer version 6 or better. When the site is viewed by browsers other than that recommended, we can not guarantee site security. Click here to access our security policy. To download Internet Explorer to upgrade your current version click here. Downloading could take some time.
When will my credit card be debited?
When you ask a Freestyle Collection consultant to proceed with the booking.
